Refund Policy

1. Service Retainers

Retainer fees paid for ongoing digital solutions or technical partnership services are generally non-refundable as they secure dedicated resources and priority scheduling. However, we offer a 7-day satisfaction window for new retainer agreements.

2. Project-Based Work

For project-based work, refunds are handled according to the following milestones:

• Discovery PhaseFully refundable if cancelled before the audit or initial workshop begins.
• In-Progress WorkPartially refundable based on the percentage of work completed at the time of cancellation.
• Final DeliveryNon-refundable once the final assets or code have been delivered and approved.

3. Software & Digital Assets

Due to the nature of digital products and custom source code, once full access to a custom codebase or proprietary tool has been granted, we cannot offer a refund. We ensure all software meets the agreed-upon specifications before final handoff.

4. Refund Process

To request a refund or discuss a billing issue, please contact us via the secured channel below. We aim to process all valid refund requests within 10 business days.

5. Contact Information